Bugz Squish โ€” Support

A solo-made puzzle game. A real person reads every email.

Need help, found a bug, or have an idea? Email:

info@zephyr662.com

We aim to reply within a few days.

Common questions

I bought the full unlock but it's locked again (new phone / reinstall)

Open the paywall (tap any locked level), or go to Settings โ†’ Restore Purchases, and tap Restore Purchases. As long as you're signed in to the same Apple ID you bought with, the full game re-unlocks at no extra charge.

I deleted the app and lost my progress

Bugz Squish stores progress only on your device, with no account or cloud backup, so deleting the app erases your level progress permanently โ€” there's nothing to restore from. Your purchase, however, is safe: use Restore Purchases to get the full game back for free.

Does Bugz Squish work offline?

Yes โ€” completely. There's no login and no ads, and you can play the entire game in airplane mode.

Do you collect any of my data?

Only anonymous, aggregate usage โ€” like which levels are replayed or shared โ€” to help improve the game. It's never linked to you, never sold, and never used to track you across other apps, and you can turn it off in Settings → “Share anonymous usage.” See the Privacy Policy for the full detail.

Is the game pay-to-win?

No. The one-time $3.99 unlock buys content (the full campaign and the premium Daily tier), not power. Every level is beatable for free โ€” there are no lives, energy timers, or paid advantages.

How do I turn off sound, vibration, or motion?

Open Settings from the title screen. You can mute audio, adjust sound and music volume, toggle vibration, and reduce motion.

A level seems impossible

Every level ships solvable โ€” the developer mines each one with a solver bot before it ships. Tap retry for the same board (always free), or use New Board for a fresh sibling puzzle. Banked jar taps can give you one extra move when you're close. Still stuck? Email us the level number.